Frequently Asked Questions
Everything you need to know about our premium collection and services.
What is the standard shipping timeframe for my order?
We typically process orders within 1-2 business days. Standard shipping takes 3-5 business days for domestic orders and 7-14 business days for international deliveries.
How can I return or exchange an item?
We offer a 30-day return policy. Items must be in their original condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
Yes, Lanoguard is committed to ethical fashion. We work exclusively with certified suppliers who prioritize organic materials and fair labor practices.
Can I track my package in real-time?
Once your order ships, you will receive an email containing a tracking number and a link to our carrier's website to monitor your delivery progress.